Shipping Policy
We establish this document to outline the logistics, dispatch timelines, and distribution rules that govern our online store. Our shipping processes comply fully with the local laws of Hong Kong, including the Sale of Goods Ordinance and the Trade Descriptions Ordinance. These guidelines ensure complete openness regarding how your decorative lights travel from our facility to your doorstep, aligning entirely with digital advertisement transparency requirements.
Regional Delivery Boundaries
Our business services a specific geographic location. We operate and distribute products solely within Hong Kong. We do not accept international orders, nor do we ship items to overseas destinations under any circumstances. Every transaction must feature a valid local street address for fulfillment. This local focus allows our logistics network to maintain clear schedules, follow local commercial rules, and provide a direct path from our warehouse to your specified drop-off location.
Clear Cost Transparency
We maintain a fully transparent billing system for all delivery processes. Shipping costs do not exist for any item purchased on our website. We provide entirely free delivery for all orders across Hong Kong, regardless of the package size or order volume. There are no hidden handling fees, logistics surcharges, or unexpected administrative costs added at checkout or delivery. The exact price shown on your electronic order summary is the final amount you owe when our courier hands over the package.
Our Doorstep Billing System
We handle transactions exclusively through a Cash on Delivery framework. We do not support online card payments or advance digital transfers. Our courier collects the full invoice amount in cash directly at your doorstep during the product handover. You must prepare the exact cash amount for the courier when they arrive. This straightforward system eliminates online payment tracking risks and satisfies all local trade transparency standards required by digital ad networks.
Order Packaging and Transit Timelines
We process and fulfill orders within a standard timeline of 2 to 3 business days . Once you complete your checkout process, our warehouse team requires exactly 1 business day for order packaging, quality review, and logistics handover. After our logistics partners collect the package from our warehouse, an additional 1 to 2 business days are required for product transit to your physical address. All dispatch and transit estimates apply strictly to regular business days, excluding Saturdays, Sundays, and public holidays in Hong Kong. While we make every effort to meet these timeframes, external events like severe tropical storms or major traffic disruptions might occasionally alter local transit schedules.
Handover Rules and Cancellations
You can request an order cancellation at any point before the package leaves our warehouse facility. To do so, you must notify us immediately by writing to light@Illumiorata.com . However, once your decorative lights are packed and handed over to our logistics partners, cancellation is no longer possible. At that stage, the delivery process must be completed as planned. You are required to accept the physical package at your doorstep and complete the full cash payment to the delivery agent in accordance with our billing terms.
Contact Our Logistics Support Desk
Our team remains available to assist you with any inquiries. Our support operations are active from 9AM to 5PM Hong Kong Time, Monday through Friday . We remain closed on weekends and statutory public holidays. You can easily communicate with us using the corporate details provided below. We resolve all transit matters promptly to ensure a seamless experience for every local shopper here on our online platform seeking beautiful illumination for spaces.
Company Name: Illumiorata
Email: light@Illumiorata.com
Phone Number: +852-932-555-08
Registered Office: S.B. Commercial Building, 478 Nathan Rd, Yau Ma Tei, Hong Kong